Frequently Asked Questions
Please use this page as it will help you with most of the questions you may have.
Q: How do I make an order?
A: Simply add the items to your cart that you're wanting to purchase, once you have added all the items you are wanting to purchase
to your cart, go to your cart and complete your order. For all announcements, cards and invitations please then fill out one of our order
forms, you will find the order form link at the bottom of your chosen invitation page, and be sure to include which card style you prefer.
Then email your pictures to us, including any special instructions or ideas you may have for the card.
Q: How long does it take to get my invitation, announcement or card proof after I make payment, send in
my photos and invitation details?
A: We will email you a first proof within 3 business days (Monday-Friday 9:00am - 4:00pm AEST, this does not include weekends
and Australian public holidays) of receiving your purchase, completed order form and photo's. One day after your promised proof due
date, email us to let us know if you have not received your proof, and we will resend it, or we will arrange. If your photo's are not in the
correct format or quality, this will result in a delay of your proof, so please ensure you send us good quality high resolution photo's in the
right format (jpeg). Please visit our Schedule Page for detailed information.
Q: How long will it take to get my printed invitation, card or announcement order?
A: Once you have approved your invitation proof your invitation will be sent to the printers within 1 business day. For Australian
customers it generally takes 2-3 business days from the time your order has been printed to the time you will receive them, depending
on the your location. For International customers it generally takes 6-8 business days from the time your order has been printed
depending on your location and choice of shipping. When ordering during the holiday season, your order may take longer to receive.
Please Note: These time frames are a guide only, and we cannot be held responsible for delays with the postal service. Please visit
our Schedule Page for detailed information.
Q: How long will it take to receive my personalized candle order?
A: Due to the process that goes into these beautiful personalized candles it will take up to 1-2 weeks to complete your candle and
for it to be sent to you, but you will receive your candle artwork proof within 4-5 business days from when we receive your order, payment,
candle details and candle images.
Q: How do I pay for my order?
A: When you are wanting to purchase items, there are shopping carts that you can add your selection of items to, then when you
have finished shopping and are ready to pay, simply go to the checkout page. You will then be taken to a secure PayPal page where you
will be able to pay using your bank account or credit cards.
Q: Can I pay through Direct Deposit?
A: Yes, you can pay through direct deposit if you are an Australian customer, all customers residing outside Australia will need to
pay through PayPal, please contact us if you would like to arrange for this method of payment. Work on invitations will not begin until
payment has shown in Candyapple Designz bank account.
Q: What type of paper are the cards printed on?
A: All invitations are professionally printed, 4x6 photo invitations are printed on Fujicolor Crystal Archival paper in either a matte,
some are then attached to white linen cardstock or metalic cardstock (depending on the invitation). Our Cardstock invitations, cards and
announcements are professionally printed on quality 350gsm satin deluxe cardstock, please refer to the details on each invitation page,
this will tell you whether the invitation you are viewing is printed on photo paper or cardstock.
Q: Can I change the background or font colours that are on the invitation samples?
A: Yes, for most cards, we design our cards with chosen colours at the time, however many cards in our range have the ability to
be re-created using different colours. Some invitations have set patterned paper as backdrops and are made in set colours which would
not be able to be changed, as is with some specially made fonts. At your request and with most cards we can change colours on your
card. Please check the details for each card that you are interested in when before deciding on your card of choice or contact us if you're
unsure.
Q: Will my invitation look exactly the same as it does on my computer?
A: Colours can vary when printed and may look slightly different on your computer screen to the printed version, this can depend on
your computer monitor settings, monitor brand or depending on the material it is being printed on.
Q: Are you able to do editing to my pictures?
A: Yes, there is no extra charge for the following editing. We can crop, reduce red-eye, and make colour photos black & white
or sepia. If there is something specific you would like done to the picture, please just include that in your email. The better the quality of
the picture to begin with the better the outcome once printed. Please Note: We cannot repair grainy or blurry photos, so please send
good quality photo's as it will make the difference in how great your card looks. Please also refer to our photo requirements page.
Q: Will I get to proof my invitation, card or announcement before it is printed?
A: Yes, we will always email you your proof within 3 business days from receiving everything we need from you to put your invitation
together, this will be sent to you for your approval. Once you have checked everything is correct and approved your invitation or card this
is confirming to us that you have approved your invitation and are giving us permission to go ahead and print your invitation. This is why
it is very important for you to check over your card very carefully including all details at this stage.
Q: Are you able to handcolour my photo?
A: Yes, if you send us a colour photo, we can colour tint it for you.
Q: Do envelopes come with my order?
A: Yes, envelopes are included in all invitation purchases for all sizes of invitations, more specific information is available on
each individual invitation page.
Q: When should I order my Christmas cards?
A: With ordering your Christmas cards, we suggest for Australian customers you order them before December 8th and
International customers before December 5th as postage can take longer and it is one of our busiest times of the year.
Q: What Countries do you ship your invitations and cards to?
A: We ship to Australia, New Zealand, US, Canada, and the UK.
Q: What Countries do you ship your wedding, gift and candle range to?
A: We ship to Australia only, due to high postage costs for these products we cannot ship outside of Australia.
Q: What resolution should my photos be and how should my photo's be sent?
A: All photos should be at least 1800x1200 pixels higher is even better, all scanned photos should be a minimum of
300dpi (dots per inch) although 600dpi or higher is better, simply go into your programs and select your printer program and make
sure the settings for scanning are correct. Also please only send us jpeg photo's we don't accept other formats. Please don't send
small photo's, grainy photo's or blurry photo's, we are not able to do anything with these, we want your card to be spectacular and these
types of photo's will not work well on your card, if these types of photo's are sent it will delay your invitations as we will request different
photo's with a better quality to be sent to us. Please don't crop any of your photo's you are sending us as it makes it harder to work with
the photo sometimes when creating your invitation, if they need cropping we are more than happy to do that. Please also view our photo
requirements page for more advise on your photo's. Older photo's are fine as long as they are scanned in at a high dpi, we will let you
know if there are any problems with using this type of photo.
Q: How many changes can I make to my invitation, card or announcement?
A: You can make changes up to 3 proofs, but within each of those 3 proofs you can make as many changes as you need, after you
have received your 3 proof changes any further changes will incur a fee of $5 per set of changes and will need to be paid before any
further changes will be made. Any errors made by Candyapple Designz are not counted in these changes, they will always be done free.
But to change to a completely new invitation design once we have sent you your first proof will incurr a fee of $15 so please choose
carefully.
Q: What if I can't find an invitation for my special event?
A: Simply email us and we can design an invitation customized to suit your special occasion, we do not charge for this service if
you are purchasing printed invitations from Candyapple Designz. This free service does not include purchases made for print your own
invitations and cards, to have a custom design for a print your own purchase if you cannot find an invitation you are after from our
selection will incur a $15 design fee.
Q: If an invitation or card chosen for display on your website has my images on it, will it have my personal
details on it, such as invitation event details, address', phone numbers or surname?
A: No, we would never put any of your personal details listed above on an invitation sample on our website, all details are
made up, and the address' may even be in a different state or even country from where you are located. We never give your personal
details to any third party.
Q: Can you ship my envelopes early?
A: Yes, we can ship them to you early, however, you will have to pay for extra shipping costs, and they will still only be shipped
on our shipping days. Please contact us for a quote. Please Note: It may be cheaper to go to your local store and purchase them.
Q: Can I use professional photo's on my invitation, card or announcement?
A: Yes, only if you have written permission from the professional photographer of the images. By sending us and requesting for these
professional images to be placed on your invitation, you are agreeing to our strict specification that you have written permission from the
photographer of the image to use and re-print these images on your invitation. By agreeing to this, Candyapple Designz will not be held
responsible for any legal issues regarding the use or printing of these images, the responsibility will be placed on the customer from
which the images belong.
Q: Can I snail mail in my photos to be scanned by you?
A: Yes, however, we do charge a one off $10 scanning surcharge to be paid in addition to your order and billed with your order or
after your order if you decide to have that done after you have already made your purchase, if you want us to scan your photos for you,
please let us know if you are going to send your images to us to be scanned and please include a fully paid return address envelope
that fits your photo's so that we can send them back to you in the post (please only include the return post envelope for your images
if you're purchasing a print your own invitation, there is no need to include this for invitations we are printing for you as we will include
them in your order we post to you). Please contact us with regards to this.
Q: When will my cards be shipped?
A: Your invitations or cards will be placed in the post within 1 - 2 business days from when they arrive back from the printers.
Q: What Shipping methods do you use for your Invitations and Cards?
A: Within Australia, we use a Express Post through Australia Post Australia wide. For all of our International customers they will be
shipped through Australia Post International.
Q: What currency are your prices in?
A: They are in Australian currency, you will find the amounts will be slightly different in your currency for example it will be cheaper
when converted to US dollars, if you would like to convert our prices to see how much they would cost in your currency please go this
link, http://www.xe.com/ucc/
Copyright
Candyapple Designz has copyright on all invitation designs created by Candyapple Designz and cannot be duplicated or copied,
reproduced, altered or sold in any way, without written permission from Candyapple Designz. All of Candyapple Designz invitations,
cards, announcements and stationery are created and owned by Candyapple Designz. All invitations and cards reamin the property of
Candyapple Designz including all custom designz.
Re-Print Rights
Candyapple Designz gives permission only for customers who have purchased a Print Your Own invitation, card or announcement,
however the design belongs to Candyapple Designz. On all invitation, card, announcement and stationery designs there will be a small
www.candyappledesignz.com mark.
Q: Can't find the answer to your question?
A: We are more than happy to answer any questions you may have, please email us.
